Answers To Your Billing Questions
Can I use this service if I am not in the USA?
Yes. You can connect from anywhere in the world.
What name will appear on my credit card?
Charges will read XRH on your cardholder statement. Please make a note of this.
*Any charges through Zombaio LLC will read ZOMBAIO.COM on your cardholder statement for the merchant Null House Media,
Is this private?
Yes. All calls are completely private and secure. There are no recordings and no one listens in. Operators cannot see your phone number and they never have access to your details. You are completely anonymous.
Will operators be able to see my phone number?
No. Operators will not be able to see your phone number even if they have caller id.
Will I have to provide credit card details to the operators?
No. The operators will not have access to your credit card. Your credit card is only billed when you deposit money into your customer account. Your credit card will never be charged without direct action from you (meaning you log in and use your credit card to deposit money into your account). You will never be required to provide your credit card details to anyone.
If I am not connected, do I still get charged?
No. Billing begins only after you have connected to the operator you are trying to reach. You can only connect to an operator when her status icon shows that she is available to take calls. However if the operator does not connect you will not be billed.
How am I billed when connected to an operator?
Before you can connect with an operator you will have to be logged into your customer account. You can then deposit money into your account. This money will act as “call credits” that you can use toward any call. When you are connected to an operator your account will be deducted every minute at the operators per minute rate. For example if you are connected for 3 minutes to an operator with a $2.00 per minute rate, your account will be deducted $6.00. Your account is only deducted for the time that you speak with the operator. If you talk for 1 minute, then your account is only deducted one minute. You can connect with as many operators as you want. Your credit card is only billed when you deposit money into your customer account.
Can I deposit money with a pre-paid credit card?
Yes. However if you are using a pre-paid credit card, please do not deposit the full amount of the card. We may performs a pre-authorization of 0.10 to verify that the card is valid. This is not a charge, but it will temporarily freeze 0.10 on your card.
How can I contact customer support if I’m having trouble or questions about using this site?
You can contact us for assistance and questions about using the site by going to the contact page
Promise of Privacy:
We use SSL (Secure Socket Layer) encrypted data to encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.